If you are not completely satisfied with an item you have purchased for any reason then you are entitled to return the order for a refund. Please contact us first to advise of any problems
Please note this policy excludes all our flower products, confectionery or food products with a use by date as these are perishable goods and exempt from this legislation, as well as all personalised items. We will consider refunds if there has been an error on our part but this excludes where we have had to amend a personalisation due to not being given the correct details on the order. Please contact us for details.
If an individual item is faulty then please contact us to arrange an exchange.
If you wish to return an item, please provide a note outlining your reasons for the return and send the product with all warranty cards, manuals etc. in the original box to:
Just The Shop
Unit 6 Deanland Business Park
PLEASE INCLUDE YOUR ORDER REFERENCE NUMBER AND FULL NAME AND ADDRESS.
Funky Hampers does not compensate for any costs incurred in returning items.
If you are returning an item because of an error by us or any part of the breach of Sale of Goods Act, we are more than happy to supply you with a free returns address. Please email us for details. In all other circumstances, you will be solely responsible for these charges and any other service charges involved in your original order (i.e gift wrapping, postage and packing).
Orders can be cancelled by emailing us via our contact us section. Once your order status has been changed to shipped we are unable to amend any delivery details.
We will immediately replace any damaged products provided that we are notified within 7 days of your receipt of the goods. If we cannot replace the defective item we will offer an alternative or refund you in full. We will also refund your postage cost in returning the product to us if necessary.